As our valued customer, we want you to be completely happy with your purchase.
Want to return it? No problem! Here's how:
30 Day Returns - Once you receive your items, you have 30 days to get the items back to us.
You have 2 refund options to choose from:
- Store credit + an additional 10%. That's right! That means you get a store credit for the cost of your item plus an additional 10% to use on your next order. Sweet!
Keeping it simple - 2 Rules to our return policy:
- Email us as soon as possible to notify your wish to return an item at Info@joyaessentials.com along with your refund option. You will receive a confirmation email for the items you wish to return and instructions.
- Your return must be received by us within 30 days after delivery of your order. Once we receive your return, your refund or store credit will be processed. A notification email will be sent out to you once your refund has been processed.
Please note: All shipping costs to return are the responsibility of the customer and it is not refunded.
Shipping charges paid on the initial order are also not refunded.
If you have any questions regarding our refund policy, you can contact us at Info@joyaessentials.com.