30-Day Returns Policy
Due to the current covid-19 outbreak and the nature of our product, we cannot accept returns at this time. We will update you as soon as we resume accepting returns.
Thank you for your understanding during this unprecedented time.
As our valued customer, we want you to be completely happy with your oily goodies.
Want to return it? No problem! Here's how:
Once you receive your items, you have 30 days to get the items back to us.
You have a few return options to choose from:
- Store credit
Here is how it works
- Email us as soon as possible to notify your wish to return an item at Info@joyaessentials.com along with your return option. You will receive a confirmation email for the items you wish to return and instructions.
- Your return must be received by us within 30 days after delivery of your order to qualify for a return.
- Once we receive your returned items, your return will be processed with your return option. A notification email will be sent out to you once your refund, exchange or store credit has been processed.
- All shipping costs to return the items are the responsibility of the customer and it is not refunded.
- Exchanges - Shipping costs related to an exchange you wish to make are the responsibility of the customer. Please note, you will be charged for the shipping of the new items you want in exchange.
Contact us now
If you have any questions regarding our refund policy, you can contact us at Info@joyaessentials.com.