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Hassle Free Returns

30-Day Returns Policy

COVID-19 UPDATE 

 

Return Policy 

As our valued customer,  we want you to be completely happy with your oily goodies.

Want to return it? No problem! Here's how:

Once you receive your items, you have 30 days to get the items back to us.

You have a few return options to choose from: 

  • Refund
  • Store credit 

Here is how it works

  • Email us as soon as possible to notify your wish to return an item at Info@joyaessentials.com along with your return option. You will receive a confirmation email for the items you wish to return and instructions. 
  • Your return must be received by us within 30 days after delivery of your order to qualify for a return. 
  • Return your item to the following address:
11954 Narcoosee Rd 
Ste 2-198
Orlando, Fl 32832
  • Once we receive your returned items, your return will be processed with your return option. A notification email will be sent out to you once your refund or store credit has been processed.

Please note 

  • All shipping costs to return the items are the responsibility of the customer and it is not refunded. 

Contact us now

If you have any questions regarding our refund policy, you can contact us at Info@joyaessentials.com